Trust & Safety

Every renter is age-checked and screened against their driving record, every host is verified, and every trip is protected. Here’s how we keep the Alvro community safe.

How we keep trips safe

Identity verification

Every renter and host verifies their identity with government-issued ID and a live selfie before their first trip.

Driving-record checks

We screen driver’s-license validity and driving history against safety thresholds — both at signup and at key checkpoints.

Protection on every trip

Every booking includes liability coverage from a licensed insurer, plus physical-damage protection options at checkout.

Two-way ratings & reviews

Renters and hosts rate each other after every trip. Honest reviews build trust and keep the community accountable.

Vehicle standards

Every listing meets year, mileage, value, and inspection requirements. Cars with open safety recalls can’t be booked.

24/7 incident response

Trained specialists are available around the clock in the app, with roadside assistance dispatched from coast to coast.

What renters get

• Protection you can choose. Select the protection plan that fits at checkout.
• Vehicle standards on every listing. Inspected vehicles, accurate photos, transparent features, no surprises.
• All-in pricing. The price you see up front is the price you pay.
• 24/7 roadside assistance. Help is a tap away, day or night.
• Honest host ratings. Real reviews from real renters on every host.

What hosts get

• Liability protection. Every reserved trip is backed by liability coverage from a licensed insurer.
• Physical damage protection. Coverage up to your car’s actual cash value, with renter deductibles paid first.
• Renter screening. We verify identity, license validity, and driving history before any booking.
• Damage claims, handled. A claims specialist guides every step — from photos to repairs to payout.
• 24/7 host support. Reach a real person any time something needs an answer.

Coming soon

Alvro isn’t open yet. Join the waitlist and we’ll let you know the moment safe, protected car sharing arrives in your area.