Terms of Service

Last updated: May 22, 2026

These Terms govern your access to and use of Alvro’s marketplace, apps, and services. They’re written to be as plain as we can make them — please read them carefully.

Acceptance of these terms

These Terms of Service (the “Terms”) form a binding contract between you and Alvro, Inc. (“Alvro,” “we,” or “us”). By creating an account, browsing listings, booking a trip, or listing a vehicle, you agree to these Terms and to our Privacy Notice and Acceptable Use Policy.

If you do not agree, you may not use Alvro. We may update these Terms from time to time. Material changes will be announced in the app, by email, or on this page at least 30 days before they take effect.

What Alvro is

Alvro is an online marketplace that connects people who want to rent a car (“renters”) with people who want to share their personal vehicle for a fee (“hosts”). Alvro is not a rental car company. We do not own the vehicles listed on the platform and we are not a party to the trip between a renter and a host.

We provide the platform, payment processing, customer support, identity verification, insurance options, and other services that make peer-to-peer car sharing possible. Each trip is a direct arrangement between the renter and the host.

Eligibility

To use Alvro, you must:

• Be at least 18 years old (21+ for certain vehicle classes).
• Hold a valid driver’s license accepted in the jurisdiction where the trip takes place.
• Provide accurate identity and payment information and keep it up to date.
• Pass our identity, license, and driving-record checks.

We may refuse, suspend, or terminate access to Alvro at our sole discretion if you do not meet these requirements or violate these Terms.

Your account

You are responsible for everything that happens under your account. Keep your login credentials confidential, use a strong password, and notify us immediately at support@alvro.com if you suspect unauthorized access.

You may not create more than one account, share your account with others, transfer it, or use another person’s account without permission.

Bookings, payments & fees

When you book a trip, you authorize Alvro to charge your payment method for the total trip price shown at checkout, including the base rate, protection plan, taxes, and any applicable fees. Alvro collects payment on behalf of the host and remits the host’s share after the trip ends.

Other charges may apply during or after a trip, including:

• Mileage overage fees.
• Late-return fees.
• Tolls, parking tickets, and traffic citations.
• Damage reimbursement.
• Cleaning fees for trips returned in unreasonable condition.

All fees are clearly disclosed at checkout or before they are applied. Disputes are handled through the process described in our Refunds & Disputes policy.

Cancellations & refunds

Cancellations and refunds are governed by our Cancellation Policy, which is incorporated into these Terms by reference. The applicable policy depends on when the booking was made and when the cancellation is submitted.

Renter responsibilities

As a renter, you agree to:

• Drive only on paved public roads in the U.S. and Canada.
• Obey all applicable traffic, parking, and licensing laws.
• Use the vehicle only for personal, non-commercial transportation (no rideshare, delivery, racing, off-roading, or towing).
• Be the only driver — only people added to the trip as approved drivers may operate the vehicle.
• Refuel or recharge to the level required by the host before returning the car.
• Pay any tolls, tickets, citations, and impound fees incurred during your trip.
• Promptly report accidents, damage, theft, or mechanical issues.

Host responsibilities

As a host, you agree to:

• List only vehicles you legally own or have written authorization to share.
• Keep your vehicle’s registration, inspection, and routine maintenance current.
• Provide an accurate description, working features, and current photos.
• Honor every confirmed booking and meet the renter at the agreed pickup time and place.
• Deliver the vehicle clean, fueled or charged as advertised, and in safe working order.
• Respond to renter messages and Alvro support within a reasonable timeframe.
• Maintain a valid bank account for payouts and report income as required by your jurisdiction.

Insurance & protection

Each Alvro trip includes a protection plan selected by the renter at checkout, with options for liability coverage, physical damage coverage, and deductibles. Protection is provided through licensed third-party insurers. Alvro is not an insurance company. Coverage limits, exclusions, and claims procedures are set out in the plan documents.

Prohibited conduct

You may not use Alvro to:

• Break any law or regulation.
• Discriminate against or harass another user.
• Misrepresent your identity, a vehicle, a trip, or any communication.
• Circumvent Alvro’s payment system or take a booking off-platform.
• Reverse-engineer, scrape, or interfere with the platform.
• Engage in any activity prohibited by our Acceptable Use Policy.

User content

When you post listings, reviews, messages, photos, or other content on Alvro, you grant us a worldwide, royalty-free license to host, display, reproduce, and distribute that content in connection with operating and promoting the service. You retain ownership of your content and are responsible for ensuring you have the right to post it.

Termination

You may close your Alvro account at any time. We may suspend or terminate your account for violations of these Terms, fraud, abuse, legal requirements, or material harm to the community. We will provide reasonable notice where possible, except where immediate action is necessary to protect users or the platform.

Disclaimers

Alvro is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Alvro disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted access, the accuracy of any listing, or that a trip will meet your expectations.

Limitation of liability

To the maximum extent permitted by law, Alvro’s aggregate liability for any claim arising out of or relating to these Terms will not exceed the greater of (a) the fees you paid to Alvro in the 12 months preceding the claim and (b) $100. Alvro is not liable for indirect, incidental, special, consequential, or punitive damages.

Dispute resolution & arbitration

You and Alvro agree to resolve any dispute through binding individual arbitration administered by a nationally recognized arbitration provider under its applicable consumer or streamlined rules, except for small-claims-court matters and requests for injunctive relief. The arbitration will take place in the county of Alvro’s principal place of business, in English.

Class-action waiver: You and Alvro agree to bring claims only in your individual capacity, not as a plaintiff or class member in any class or representative proceeding.

You may opt out of this arbitration agreement within 30 days of creating your account by emailing support@alvro.com.

Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in San Francisco County, California.

How to contact us

Questions about these Terms? Reach our legal team at support@alvro.com, or write to: Alvro, Inc., 548 Market St, PMB 12345, San Francisco, CA 94104.